Terms of Service

Last updated: 25 September 2026

These Terms of Service (the “Terms”) apply to every website design, website development and business automation service provided by IntegroFlow. Please read them before you accept a proposal or pay an invoice: by doing either, you agree to these Terms. They work together with our Refund & Cancellation Policy and our Privacy Policy.

Who we are

IntegroFlow is operated by Dmitrii Morozan, sole proprietor · ΑΦΜ 183161794 · Tax office ΔΟΥ Κορίνθου · Tilemachou 13, Kato Diminio 20200, Greece.

IntegroFlow is not a company: it is the brand under which Dmitrii Morozan, a sole proprietor (ατομική επιχείρηση) registered in Greece, provides his services. In these Terms, “IntegroFlow”, “we”, “us” and “our” mean Dmitrii Morozan acting under the IntegroFlow brand; “you” and “the client” mean the business or person who orders our services.

Our services and who they are for

We design and build websites on WordPress and set up business process automation for small and medium-sized businesses. All services are delivered remotely, at a fixed price agreed in writing. The exact scope of each project is set out in its proposal.

Our services are intended for businesses. If you order them as a consumer — for purposes outside your trade, business or profession — the mandatory consumer rights described under “Your rights as a consumer” below apply as well, and nothing in these Terms limits them.

Assessment, proposal and agreement

Every project starts with a free, no-obligation assessment: we look at your situation and needs and tell you what we would suggest. The assessment is not billed and does not commit either of us to anything.

After the assessment we send you a written proposal, usually within 48 hours. It sets out the scope, the deliverables, the estimated timeline, the fixed price and currency, and the payment schedule, and it states how long it is valid.

The agreement between us is formed when you accept the proposal in writing (an email is enough) or pay the deposit invoice. It consists of the proposal and these Terms; where the two differ, the proposal prevails for that project.

Work outside the agreed scope — new pages, features or integrations — is a change request. We quote it separately and start it only after you approve the quote in writing.

Prices, currency and VAT

Prices are fixed per project and stated in the proposal. Prices shown on our website are starting prices (“from EUR 1,000”); the proposal states the exact amount payable.

Prices are in euros (EUR). Another currency, such as US dollars, applies only if it is agreed in writing in the proposal; the currency of the proposal is the currency you pay in.

Prices include VAT where applicable; the fixed quote states the exact amount payable. Greek VAT, currently 24%, applies to clients in Greece. For business clients outside Greece, Greek VAT may not apply; the proposal and the invoice state how VAT is treated.

Payment terms

Unless the proposal says otherwise, projects are paid in two parts:

A 30% deposit to start the project. We schedule the work once the deposit is received. The deposit is non-refundable, including if the project is cancelled before the work has started (see our Refund & Cancellation Policy).
The 70% balance on delivery, before the website is launched or handed over, or the automation is switched into live use.

A standalone automation, outside a website package, is billed as a one-time setup fee plus a monthly support fee, as set out in its proposal. Invoices are payable within the term stated on them. We may pause work while an invoice is overdue; the timeline then moves by the length of the pause. We issue a Greek tax document for every payment.

How payments are made and kept secure

We accept payment by debit or credit card through Stripe — via a Stripe payment link or a Stripe invoice that we send you. Other payment methods, such as bank transfer, are available only if the proposal lists them.

You enter your card details on Stripe’s secure payment page, not on our website. Stripe is certified as a PCI DSS Level 1 service provider, the highest level of the card industry’s security standard, and its payment pages are served over encrypted HTTPS connections. We never see or store your full card number or security code (CVC). The charge appears on your card statement as INTEGROFLOW.

When you pay through a Stripe payment link, you confirm that you have read and accept these Terms.

Your responsibilities

To deliver on time we need your cooperation. You agree to:

provide the content and materials listed in the proposal — texts, images, logos, product and price information — and make sure you have the right to use them;
give us the access we need (hosting, domain, an existing website, the services to be connected) and keep your own passwords secure;
answer questions and review drafts within the timeframes set in the proposal;
make sure your content, and the way you use the website or the automation, comply with the law — including data protection, consumer and advertising law — and with the rules of any third-party platform you use, such as the WhatsApp Business policies.

Delays caused by missing content, access or feedback move the timeline accordingly.

Delivery, revisions and acceptance

The proposal gives an estimated timeline. We tell you promptly about anything that may affect it.

When the work is ready, we deliver it for review — on a test (staging) version or in your own accounts. Within the review period set in the proposal, you tell us anything that does not match the agreed scope; we fix it and deliver again. The work is accepted when you confirm it in writing, pay the balance or put it into live use, whichever comes first.

The proposal states how many rounds of revisions are included. A revision is a change within the agreed scope; new features, pages or integrations are change requests and are quoted separately.

Ownership of the work

Once the project is paid in full, you own the final design, the content we create for you and the custom code we write specifically for your project, and we hand over all accesses. Until full payment, these rights stay with us and we may hold back the handover.

Third-party components — WordPress (licensed under the GNU General Public License), plugins, themes, fonts, images and software services — remain subject to their own licences and terms. Where a paid licence is needed, it is bought in your name or passed on to you at cost, as stated in the proposal.

We keep the right to reuse our general know-how, tools and code that is not specific to your project, and to show the finished work in our portfolio unless you ask us in writing not to.

Third-party services and costs

Websites and automations rely on third-party services: hosting, domains, plugin licences, APIs, email and messaging platforms. Their fees are paid by you, directly or passed on at cost, and are governed by the providers’ own terms. We cannot refund them once they are paid to the provider. We are not responsible for outages, price changes or policy changes of third-party services, but we help you deal with them within the support you have ordered.

Warranty

For 30 days after delivery, we fix free of charge any defect in our work — anything that does not work as agreed in the proposal. The warranty does not cover changes made by you or by others, updates to third-party software or services released after delivery, hosting problems or new requests. It does not affect your statutory rights.

Support and maintenance

Ongoing support and maintenance, including automation support, is billed monthly as set out in the proposal. You can cancel it at any time with 14 days’ written notice — an email is enough; the service ends when the notice period ends. Periods already paid are not refunded. Details are in our Refund & Cancellation Policy.

Cancelling a project

You can cancel a project at any time by written notice. The deposit stays with us, and the stages completed beyond what the deposit covers are paid for. If we cancel a project for reasons that are not your fault, we refund what you have paid for work not yet done. The full rules are in our Refund & Cancellation Policy.

We process personal data as described in our Privacy Policy. Where our work involves personal data of your customers or staff — for example, in automations that handle enquiries, bookings or CRM records — we act as your processor under Article 28 of the GDPR, and we sign a data processing agreement (DPA) with you together with the project.

Restrictions

We do not provide services:

to persons, organisations or entities subject to sanctions of the European Union, the United Nations or the United States, or to anyone located in, or acting on behalf of, a country or territory under comprehensive sanctions;
for illegal activities, or for businesses and content that are prohibited by law or by the rules of our payment provider (Stripe’s list of prohibited and restricted businesses);
where the work would infringe the rights of others.

We may refuse or stop work if we have reasonable grounds to believe that a project falls into one of these categories. You are responsible for complying with the sanctions and export control laws that apply to you and to the way you use our work.

Liability

We carry out our work with reasonable skill and care. Our total liability for any claim arising from a project is limited to the amount you paid us for that project in the 12 months before the claim arose. We are not liable for indirect or consequential losses, such as loss of profit, revenue, data or business opportunities, or for losses caused by third-party services or by your own content, instructions or changes. Nothing in these Terms limits liability that cannot be limited by law, such as liability for intent or gross negligence, or the mandatory rights of consumers.

Force majeure

Neither of us is liable for a delay or failure caused by events outside reasonable control, such as natural disasters, epidemics, war, power or internet outages, or outages of third-party services. The affected party informs the other promptly, and the timeline moves accordingly.

Confidentiality

We keep confidential the non-public information you share with us — business information, access credentials, customer data — and use it only for your project. This obligation continues after the project ends. It does not cover information that is public, or that we are required by law to disclose.

Your rights as a consumer

If you are a consumer in the European Union, you can withdraw from a contract concluded at a distance within 14 days of its conclusion, without giving a reason. If you asked us to start work within that period, you pay for the work done up to your withdrawal, in proportion to the full price. Once the service has been fully performed at your express request, the right of withdrawal no longer applies. How to withdraw is described in our Refund & Cancellation Policy.

Changes to these Terms

We may update these Terms from time to time; the current version is always on this page, with its “Last updated” date. A project that is already agreed stays under the Terms that applied when it was agreed, unless we both agree otherwise in writing.

Governing law and disputes

These Terms, and every agreement made under them, are governed by the laws of Greece. If something goes wrong, please write to us first: most issues can be solved directly. If a dispute cannot be resolved, the courts of Athens, Greece, have jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of your country of residence and may also bring proceedings there.

If any provision of these Terms is found invalid, the remaining provisions stay in force.

Contact

IntegroFlow is operated by Dmitrii Morozan, sole proprietor · ΑΦΜ 183161794 · Tax office ΔΟΥ Κορίνθου · Tilemachou 13, Kato Diminio 20200, Greece. Email hello@integroflow.com, phone +30 694 080 2843, or message us on WhatsApp. You can also reach us through our contact page.