Last updated: 25 September 2026
This policy explains when payments for IntegroFlow services can be refunded, how a project or a support plan is cancelled, and what to do if something goes wrong. It is part of our Terms of Service. IntegroFlow is operated by Dmitrii Morozan, sole proprietor.
The short version
Five rules cover almost every case:
- A 30% deposit starts a project. It is non-refundable, including if the work has not started yet.
- The 70% balance is paid on delivery, before launch or handover.
- Defects are fixed free of charge for 30 days after delivery.
- Support plans can be cancelled at any time with 14 days’ notice; periods already paid are not refunded.
- Refunds go back to your original payment method through Stripe.
Project deposit
A project starts with a deposit of 30% of the fixed price. It reserves time in our schedule and covers the preparation and the first stage of the work. The deposit is non-refundable, including if you cancel the project before the work has started. This applies to business clients; consumers keep the statutory right of withdrawal described below.
Balance on delivery
The remaining 70% is paid on delivery — before the website is launched or handed over, or the automation is switched into live use. If the delivered work does not match the agreed scope, tell us within the review period set in the proposal: we fix it before we ask for the balance.
If you cancel a project
You can cancel a project at any time by writing to hello@integroflow.com. In that case:
- the deposit stays with us;
- the stages completed beyond what the deposit covers are paid for;
- we hand over the work you have paid for.
If we cancel a project
If we have to cancel a project for reasons that are not your fault, we refund what you have paid for work not yet done and hand over the work completed so far.
Warranty instead of a refund
Every project is custom work, so completed work is not refunded. Instead, for 30 days after delivery we fix free of charge any defect — anything that does not work as agreed in the proposal. What the warranty covers is set out in our Terms of Service.
Support and automation plans
Monthly support, including automation support, can be cancelled at any time with 14 days’ written notice — an email is enough. The plan ends when the notice period ends, and nothing is charged after that. Periods already paid are not refunded.
The one-time setup fee of a standalone automation follows the rules for projects above.
Third-party costs
Hosting, domains, licences, API usage, messaging fees and other third-party costs are not refundable by us: they are paid to the providers, or passed on from them, and follow the providers’ own terms and refund rules.
How to request a refund
Email hello@integroflow.com with your invoice or project number and a short explanation. We reply within 5 working days.
Approved refunds are made to your original payment method through Stripe. Depending on your bank, the money reaches your account within 5–10 working days. A refund is made in the currency of the original payment; if your card is in another currency, the amount credited may differ slightly because of your bank’s exchange rate.
Payment disputes and chargebacks
If something is wrong with a payment, please write to us first. We answer within 5 working days, and most issues are solved this way faster than through a card dispute.
If you open a dispute (chargeback) with your bank, we will provide Stripe and your bank with the evidence: the proposal, the agreement, invoices, delivery records and our correspondence. Disputes are governed by our Terms of Service and by Greek law.
Your rights as a consumer in the EU
If you order our services as a consumer, you can withdraw from the contract within 14 days of its conclusion without giving a reason. To withdraw, send us a clear statement by email.
- If you asked us to start work within those 14 days, you pay for the work done until you withdraw, in proportion to the full price.
- If the service has been fully performed within the 14 days at your express request, the right of withdrawal no longer applies.
- Any amount due to you is refunded within 14 days of receiving your statement, to your original payment method.
Contact
IntegroFlow is operated by Dmitrii Morozan, sole proprietor · ΑΦΜ 183161794 · Tax office ΔΟΥ Κορίνθου · Tilemachou 13, Kato Diminio 20200, Greece.
Email hello@integroflow.com, phone +30 694 080 2843, or message us on WhatsApp. You can also reach us through our contact page.
Related policies: Terms of Service, Privacy Policy, Cookie Policy.